✔   Responding to new enquiries.

✔   Preparing, sending & following up quotes.

✔   Processing new leads.

✔   Producing, collating & sending out via email or post: newsletters, new business packs & new account requests.

✔   Managing diaries, scheduling client meetings, and resolving calendar conflicts.

✔   Sending reminders & follow ups.

✔   Managing day-to-day customer service.

✔   Gathering & updating testimonials.

✔  Sending out follow-up satisfaction surveys & customer feedback forms.

✔   Sending out cards for special occasions & ensuring that special bottle or perfect gift is received at Christmas.

​

​

​