Virtual Assistant -
Virtual Office Support
Frequently Asked Questions.
What is a Virtual Assistant?
A Virtual Assistant is a self-employed professional who works remotely from their home office. They often have at least 5 years admin experience with most having a vast skill set.
How do I communicate with my Virtual Assistant?
With so much technology available it has never been easier to communicate with your Virtual Assistant.
The best way to communicate really will depend on YOU! What you feel comfortable with & the task(s) you want completing.
Whether that's a telephone conversation or a quick text, an email or WhatsApp, file sharing via Dropbox, Google docs or Office 365, video calling through Skype or Zoom. You may want a weekly update with a coffee over facetime, or, if you are local to Harrogate, a face to face at Costa (note: other cafe's are available).
How do you keep track of hours worked?
At Va-Vos, I use a time management tool that tracks all hours worked, on what days, with an explanation of what tasks were performed. This is then emailed to you on a monthly/weekly basis, & always with your invoice, allowing both you & me to keep track of hours used.
What are the advantages of a Virtual Assistant?
There are many advantages to using a Virtual Assistant, perhaps too many to mention, but most people that use the services of one tend to because:
- There are no staff overheads such as: Holiday or sickness pay, National Insurance contributions, recruitment or training costs.
- No additional work space expenses: desk, computer, software or phone.
- Your Virtual Assistant is available for as little as an hour at a time.
- Your Virtual Assistant is multi-skilled and experienced.
- Your Virtual Assistant can work in your business to let you work on it.
Do I need a Virtual Assistant?
Ask yourself these questions:
1- Do you ever find yourself wishing there were more hours in the day or week?
2- Do you feel like you are drowning in admin?
3- Do you wish you had more time to spend with friends and family?
4- Are you trying to launch a new business or product?
5- Is your business putting a strain on your relationships?
If the answer to any of the above is YES, then why not contact me to see how I can help?
Will my information be kept confidential?
Of course - but if you need reassurance, I am more than happy to sign a confidentiality agreement.
Is there a minimum commitment or contract?
NO! Within the first 3 months of any plan there is no notice period required, just pay for the work that has been done. After the first 3 months, all I ask is that you give me 30 days notice.
Are you fully insured and GDPR compliant?
Yes, absolutely. VA-VOS is fully professionally insured through PolicyBee, registered with the ICO (Information Commissioner's Office) for data protection, & compliant with all UK GDPR regulations. Your data security is treated with the highest priority.
Do my unused hours roll over to the next month?
To help you manage fluctuating workloads, you can roll over up to 10% of your unused monthly hours into the following month. Any rolled-over hours must be used within that next calendar month.
What if I need more hours than my current plan covers?
If we approach the limit of your monthly package hours, I will always notify you in advance. Any additional hours can be agreed upon and will be invoiced at my standard hourly rate, or we can look at upgrading your plan for the following month.